A letter to the editor
Where has all of the customer service gone?
Silence Dogood
Issue date: 11/18/09 Section: Voices
This is our money, this is our experience.
You work for us. Not the other way around. Without students, there would be no school and without the school, you wouldn't have a job.
We appreciate all of the hard work you put into your job and are grateful that you get things done, but please stop treating us with little or no respect.
In the end all, we ask is that you follow the Golden Rule, "Treat others the way you want to be treated." I understand that there are student workers in most of your departments and offices and I understand the hardship that comes managing that.
To the students, I would give the same advice. Just because you work in an on-campus office does not mean in any way that you should be lazy, rude or bitter.
You signed up to work there; take some pride in your work. Put your best foot forward, smile, interact, talk to people, help them and above all do something more than sit on Facebook and chat the whole time you are working.
It's unbelievably disrespectful to be Facebooking when someone comes to your desk. Give it a rest - Facebook will still be there when you get home. Nothing makes me angrier than a student worker who just sits there when I need to be helped.
Are you getting paid to look at me in the face and do nothing? If you don't know how to do something, then ask someone else. Don't waste my time trying to do a task that is totally foreign to you.
And to all of those students who are work study and go to work and put forth little or no effort, I give you this advice. "Get off your a** and either work or give your job to someone who would love to take your place!"
Where has all the customer service gone? Where are the days of friendly receptionists, kind assistants, and helpful business people? Why is the customer never right anymore?
As you ponder these questions, I challenge you to become a better person at your work.
Work harder, be more efficient. Be courteous, helpful, kind, generous and if there is a problem, let it roll off your back and understand that yes, some people can be difficult, but for the most part, people are trying to get things done.
To the customers, I ask you to be patient and not to raise your voice and get mad when something goes wrong because people are doing the best they can most times.
It seems like an equal understanding of the other person is the key to the problem. Be a peaceful customer and in turn the business person will be peaceful as well.
Above all, realize that mistakes happen and it is when we forgive others for these mistakes that we can accomplish common goals together.
You work for us. Not the other way around. Without students, there would be no school and without the school, you wouldn't have a job.
We appreciate all of the hard work you put into your job and are grateful that you get things done, but please stop treating us with little or no respect.
In the end all, we ask is that you follow the Golden Rule, "Treat others the way you want to be treated." I understand that there are student workers in most of your departments and offices and I understand the hardship that comes managing that.
To the students, I would give the same advice. Just because you work in an on-campus office does not mean in any way that you should be lazy, rude or bitter.
You signed up to work there; take some pride in your work. Put your best foot forward, smile, interact, talk to people, help them and above all do something more than sit on Facebook and chat the whole time you are working.
It's unbelievably disrespectful to be Facebooking when someone comes to your desk. Give it a rest - Facebook will still be there when you get home. Nothing makes me angrier than a student worker who just sits there when I need to be helped.
Are you getting paid to look at me in the face and do nothing? If you don't know how to do something, then ask someone else. Don't waste my time trying to do a task that is totally foreign to you.
And to all of those students who are work study and go to work and put forth little or no effort, I give you this advice. "Get off your a** and either work or give your job to someone who would love to take your place!"
Where has all the customer service gone? Where are the days of friendly receptionists, kind assistants, and helpful business people? Why is the customer never right anymore?
As you ponder these questions, I challenge you to become a better person at your work.
Work harder, be more efficient. Be courteous, helpful, kind, generous and if there is a problem, let it roll off your back and understand that yes, some people can be difficult, but for the most part, people are trying to get things done.
To the customers, I ask you to be patient and not to raise your voice and get mad when something goes wrong because people are doing the best they can most times.
It seems like an equal understanding of the other person is the key to the problem. Be a peaceful customer and in turn the business person will be peaceful as well.
Above all, realize that mistakes happen and it is when we forgive others for these mistakes that we can accomplish common goals together.
Article last update: 11/17/09 at 6:44 PM CST
Viewing Comments 1 - 1 of 1
lady gaga
posted 11/18/09 @ 10:57 PM CST
Why were the other responses removed?
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